AI platform &
configuration strategy.

Three products.
One connected journey.

I lead Agentic Apps design across Developer Portal, App Hub, and Collaboration Control Hub.

The journey spans developer registration, app discovery and distribution, and administrator configuration and governance. My work includes MCP, agent-to-agent (A2A), and bring-your-own-LLM workflows.

I inherited the original MCP experience rather than designing it from scratch. My contribution is leading its evolution, grounding improvements in research, and helping introduce shared authentication across capability types and surfaces.

Start with the workflow.
Not the protocol.

An April 2026 study with four participants examined the end-to-end Developer Portal and Control Hub experience.

Three of four participants struggled with the MCP/A2A choice and connection direction. They wanted guidance based on what they were trying to accomplish. All four questioned the role of secrets in Control Hub.

These are directional findings from a small qualitative study, rather than population-level measures.

Bring AI settings
into one experience.

As Lead UX Manager for CX, I led two designers and advocated for a dedicated AI management area that brought settings together.

The existing model repeated setup across agents and queues, separated global and local controls, and interrupted tasks with page and modal transitions.

I proposed organizing configuration around agents, queues, and global settings. The design makes scope visible, groups relevant capabilities, and connects feature controls with configuration.

Stakeholders questioned whether bringing AI features into one section would make a meaningful difference. I advocated for the unified area and the team’s design direction. We also included help content so customers could understand features before enabling them.

When we showed the unified experience to customers, they expressed enthusiasm about using it. That response supported the direction, but it does not yet establish a measured improvement in adoption or configuration time. Quantitative follow-up is pending.

Create a profile.
Reuse it across AI.

I helped introduce a central area for reusable authentication profiles across AI capabilities, surfaces, and types.

The current design labels this area Authorization profiles, within Security & Privacy. It brings profile source, method, usage, and access status into one management view.

The goal is to separate managing a reusable profile from repeatedly configuring credentials within individual AI app workflows. This shared experience is in development.

From an app list
to AI management.

I’m shaping a broader Agentic Apps direction: an AI management area in Control Hub that supports understanding, configuration, governance, and adoption.

The CX work provides a related pattern: give AI capabilities a coherent home while retaining the context and scope admins need. This is a product direction in progress, rather than a claim of delivered adoption gains.

I also implemented a navigation change moving Agentic Apps earlier in the Apps tab order and took it through merge. See the code contributions

A growing space
for AI administration.

The Agentic Apps experience we’ve created serves 172 daily active admins configuring and managing their agentic apps.

Growing adoption of Webex MCP

Webex MCP daily active users increased from 108 on July 1 to 931 on September 15. Monthly users rose from approximately 13,000 in July to 14,000 in August, reaching 15,000 through September 26.

This growing use reinforces the need for clear configuration, reusable authentication, and governance. These figures describe platform reach and adoption; they do not establish growth caused by my design work.