AI strategy and configuration for Control Hub.
Shipped configuration improvements; workflow and audit designs are in review.
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Control HubAuthority & oversight
Permissions
Approvals
Audit
Recovery
Hi, I’m Rachael and I lovebuilding, designing, prototyping, and coding.
Products, experiences, prototypes, code. I lead product design for AI and complex enterprise platforms—from strategy and research through AI-assisted development and shipped products.
9 plus years
Shaping enterprise experiences at Cisco
200 million
Active users across Cisco Collaboration
121 thousand
Enterprise admins on a global management platform
MY WORK
Contact Center AI Settings
Redesigning AI setup around agents, queues, and the organization.
I identified repeated setup, pitched shared settings, and designed the experience now live in the product.
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CX AI Routing
Customer-reported results: 30% shorter calls at one customer; 27 seconds saved per AI-routed call at another.
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Plan Zinnia, a wedding marketplace.
Launched discovery, messaging, booking, and payments.
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Booking and Stripe payments for Plan Zinnia.
Authorize first; charge after vendor confirmation.
Read the case study$ npm run builder add-vendor <type> --qa
Builder AgentScaffold + previewQA AgentAudit + evidence
Health Agent Daily platform report
Upsell Agent Weekly drafts for review
Upsell Agent Weekly drafts for review
Checkpoints · Fallbacks · Human review
WORKFLOW CONCEPT / NOT A PRODUCT SCREENSHOT
AI agents for Plan Zinnia operations.
Cut vendor setup from half a day to one command plus review.
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A Figma plugin that generates analytics plans.
Saved about two hours per plan in a small designer group.
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UX improvements built directly into Control Hub.
Two contributions merged; clearer AI sources released.
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Partner Hub customer management and onboarding.
Cut average onboarding from 40 minutes to 10.
Read the case studySelected areas of practice. Full case studies and verified outcomes are being developed.
TALKS & WORKSHOPS
Sharing what
I’m learning.
I speak about design, AI, and how we measure whether a product helps people succeed.
From sharing the plugin I built with 100 people in person and 3,000+ online to presenting Measure What Matters at Cisco Live, I bring practical examples from my work into the conversation.
Explore talks and workshops03 / WHAT’S NEXT
Have a complex challenge in mind?