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• Lead AI and Agentic Apps UX across Developer Portal, App Hub, and Control Hub, connecting developer registration and app discovery with enterprise configuration and governance.
• Developed an AI maturity model and working frameworks to align design, product, and engineering on appropriate capabilities and control.
• Created an Agentic UX playbook covering embedded and extended experiences, use cases, audit, and reusable skills. Shared guidelines were authored by a colleague.
• Currently working with teams to adopt the strategy and with Yankun Wang to review audit logging as support for edit capabilities develops.

• Led UX design for CX AI routing. Customer-reported results included a 30% reduction in call duration at one customer and an average reduction of 27 seconds per AI-routed call across 2,198 calls at another.
• Led a team of two designers and advocated for their designs and product thinking.
• Created a dedicated CX AI area that brought AI settings together and included help content so customers could understand features before enabling them.
• Advocated for the unified AI area despite stakeholder doubts that consolidating settings would make a difference. Customers expressed enthusiasm when shown the experience; quantitative outcomes are still being gathered.

• Led a small design team working on Partner Hub, Cisco’s platform for partners.
• Led an onboarding revamp that reduced average completion time from 40 minutes to 10 minutes—a 75% reduction.
• Designed partner-platform workflows supporting Cisco’s partner ecosystem. Cisco reports that around 90% of its revenue flows through partners.

Cisco’s published partner revenue context

• Led UX for calling administration, including PSTN integrations and provisioning workflows.
• Translated technical constraints into usable system interfaces.

• Designed enterprise admin tools for large-scale, multi-tenant calling platforms.

• Designed and developed vendor onboarding, availability, booking, and payments.
• Sole designer and developer of the production platform, collaborating with Min on product.